Help! An alert message appears on my iPhone screen: is it serious?
This message, which you receive as soon as you start using your iPhone, is likely to make you suspicious. However, there is no reason to worry. Let us explain why.
What is this about?
We refer to “important message” about the components of your iPhone, that is battery, display or camera.
Important battery message : Unable to verify if this iPhone has a genuine Apple battery. Battery health status is not available. Apple has updated the device information for this iPhone.
Important screen message : Unable to verify if this iPhone has a genuine Apple display.
Important camera message : Unable to verify if this iPhone has a genuine Apple camera.
These messages appear:
- In Settings , as indicated below;
- On the lock screen
Why do these messages appear?
Simple reason: These messages appear when an Apple device has been repaired with non-genuine parts. Their purpose is to indicate which component has been replaced: the battery, the display, or the camera.
On which devices do the messages appear?
On the most recent iPhone models (XR, XS, XS Max and later generations).
How does this affect my device?
Not much really. Do I lose on quality? No. Do I lose in performance? Neither. This does not mean that your iPhone components are outdated, defective or of lower quality. The iPhone you are holding in your hands has been tested and refurbished by our technicians respecting the manufacturer’s standards. The battery, screen and camera replaced by our team are of equivalent quality to the original parts. Therefore, your device will not have a lower performance.
However, you may not be able to check the health status of the battery through the home screen to know if it really needs to be replaced or not. That said, remember that your refurbished iPhone comes with a two-year warranty.
Will the message appear systematically?
t will appear on the unlock screen for 4 days, and then you will only see it if you go into the settings of your smartphone. We show you where you can find the information depending on the iOS version you use:
- For iOS 15.2 and later versions: go to Settings > General > About.
And you will see which components have been replaced, if any.
- For iOS versions earlier than iOS 15.2: go to Settings > Battery>.
Battery Status (for battery) OR Settings > General > About (for camera and display).
So don’t be surprised if these messages are displayed on your screen. This will in no way hinder the correct functioning of your device.
Our technicians have gone to great lengths to ensure that your refurbished iPhone performs as well as an iPhone serviced by an Apple-certified technician. This is our commitment to our customers.