How do I return my product?

Did you change your mind and wish to return a product?

After delivery of the product, you have a maximum of thirty (30) days to inform us of your decision to withdraw.

To do so, return your product to us, accompanied by one of the following three documents:

  • The return form: find all the information to dowload it here
  • the withdrawal form: you can find this document at the end of the General Terms and Conditionsc (GTC, by downloading here) or in your parcel, on the back side of the GTC
  • A clear and unequivocal statement

You can also send us the withdrawal form or a statement within the 30 days after delivery. After that, you have 14 days to return the product to us.

You may send us these documents:

  • By e-mail:
  • By post to the following address:

Returns department
1, rue Camille Claudel
26100 Romans- sur – Isère (France)

Tips to send us your product 

Send us the complete product (original packaging, accessories, instructions…) in a rigid cardboard box. The product must be adequately protected, with bubble wrap or equivalent protection.

Make sure that the parcel contains the following elements:

  • The product 
  • The return form duly filled in
  • A copy of the product purchase invoice, delivered upon reception. You can find the invoice in your client account (tab “My orders” /”See detail” and “See invoice”).